Delivery and Customer Help

We want you to understand the likely timescale, cost and returns position before placing an order.

Delivery

WardPress products may be sent directly by a fulfilment partner. The estimated delivery window for the selected item is shown on its product page. Delivery charges, including any free-delivery threshold that applies, are confirmed at checkout before payment.

Estimates are not guaranteed dates. If an order is delayed or cannot be fulfilled, please contact us so we can investigate.

Changing or cancelling an order

Contact us as soon as possible if you need to change an order. Once fulfilment has started, a change may no longer be possible. Consumers normally have a 14-day cancellation period for eligible purchases; exclusions and the return process are set out in our Refund and Returns Policy.

Returns and faults

Do not send an item back without contacting us first. We will provide the appropriate return instructions. Your statutory rights are not affected.

Contact

Email andrew@purplepandaconsulting.co.uk and include your order number where applicable. We aim to acknowledge customer enquiries within two working days.