Returns
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, for any reason. To start a return, contact us at andrew@purplepandaconsulting.co.uk with your order number.
Conditions for returns
Items must be unused, in their original packaging, and in the same condition as when received. We reserve the right to refuse returns that do not meet these conditions.
Return shipping
You are responsible for the cost of return shipping unless the item arrived damaged or faulty. We recommend using a tracked delivery service, as we cannot be responsible for items lost in transit.
Refunds
Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5 to 10 business days. Please note that your bank or card provider may take additional time to post the refund.
Damaged or faulty items
If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photographs of the damage. We will arrange a replacement or full refund, including return shipping costs.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original and place a new order.
Late or missing refunds
If you have not received your refund within the stated timeframe, first check with your bank or card provider. If the issue persists, contact us at andrew@purplepandaconsulting.co.uk.
Contact
For all returns queries, email andrew@purplepandaconsulting.co.uk.